Technical Account Manager (w/m/d)

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com.

Who You Are

We are looking for a highly motivated and skilled Account Manager (Supply) to work directly with publishers. The ideal candidate will be customer-focused, with strong technical skills and an understanding of ad-tech platforms, mobile app, web and CTV ecosystems, and digital advertising. As Supply AM, you will ensure our clients leverage our ad solutions to drive their success, from onboarding to optimization.

What You Will Do

• Own and expand a portfolio of strategic, high-value clients, ensuring long-term success and revenue growth

• Act as a strategic consultant, providing in-depth industry insights, performance analysis, and optimization recommendations

• Assist in integrating the ad-tech solutions into client apps, ensuring smooth technical setup, and troubleshooting any technical issues during the process

• Work with clients to optimize ad placements, formats, and strategies to maximize revenue and engagement. Regularly analyze data to ensure ad performance meets client KPIs

• Address and resolve any technical issues related to ad serving, integrations, or campaign performance.

• Provide ongoing technical advice and recommendations for improving ad performance, as well as educate clients on new product features and updates

• Work closely with product, engineering, and sales teams to ensure the delivery of solutions tailored to clients' needs and keep clients informed about new product features and innovations

• Handle client escalations related to technical issues, ensuring timely and effective resolution while maintaining strong client satisfaction

What You Will Bring

• 3+ years in a client-facing technical role, ideally in the ad-tech, mobile, or digital advertising industry

• Bachelor’s degree in Computer Science, Engineering, Marketing, or a related field

• Proven experience working with in-app, web, or CTV publishers, mobile app ecosystems, or mobile advertising

• Strong understanding of mobile app development, including knowledge of SDKs (Software Development Kits) and APIs

• Proficiency in understanding and troubleshooting ad serving issues, ad latency, and tracking solutions

• Understanding of mobile analytics and data tracking (e.g., in-app events, user behavior, revenue tracking)

• Ability to translate client needs into technical solutions and guide them through the troubleshooting process

• Knowledge of ad servers, programmatic advertising, and real-time bidding (RTB)

• Experience using CRM systems (e.g. Hubspot, Salesforce), ticketing systems (e.g. JIRA), and analytics platforms

• Strong organizational skills, with the ability to manage multiple client accounts and prioritize tasks effectively

What We Offer

• Be part of a multicultural team that is bringing advertising to the next level

• You will learn and evolve in an empowering environment characterized by entrepreneurial actions

• Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve’s success

• 3 Wellness days per year (in Q1, Q2 & Q3) and Employee Assistance Program through Nilo Health to help you maintain your well-being

• Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes

• Work and Travel Program (monthly raffle after 2 years of employment) 

• We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus 

• Align your interests with the company's success and take part in our Employee Shares Purchase Plan

• You will be entitled to 27 holidays per year in addition to any of the public/bank holidays

• Personalized Benefits Platform; with a budget of 100 EUR/month, you can choose the benefits that fit you best from the following options:

  • Internet allowance

  • Mobility allowance such as BVG/HVV tickets and car/bicycle rental

  • Kindergarten, daycare center subsidy

  • Sport membership (Urban Sports Club - M) and personal development

  • Shopping vouchers

• Enjoy food and beverage benefits with colleagues and have fun during team events

• Take advantage of our Employee offers and discounts

• Corporate Pension Scheme

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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