(Senior) Customer Success Manager - Nordics

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com.

Who You Are

We are looking for an experienced professional with a solid background in customer success management or client management within adtech, digital advertising, or media agencies. With a great combination of both interpersonal and analytical skills, you are a true problem solver with a strong customer-centric mindset.

This is a hybrid position with three days per week in our Stockholm office. A remote option is available in Gothenburg or Malmö. 

What You Will Do 

• Managing a portfolio of key accounts, acting as the main point of contact for all customer-related matters

• Develop and maintain strong, long-term relationships with clients to ensure high levels of satisfaction and retention

• Defining and executing media strategy and media plans for key accounts

• Collaborate with internal teams including business development, product, marketing, and ad operations to deliver a seamless experience for clients

• Identify opportunities for up-selling and cross-selling solutions and services to customers

• Conduct regular check-ins and QBRs with agencies and brands to understand their needs and ensure they are leveraging the full value of Verve’s solutions

• Provide clients with insights, best practices, and recommendations to optimize their outcomes

What You Will Bring

• Minimum 3 years of experience for Mid, and 5 years for Senior level in a similar role in Media Agency, Digital Advertising, or AdTech

• Strong understanding of demand- or supply-side platforms and digital advertising technologies
  

• Proven track record of managing and growing key accounts

• Ability to analyze and clearly communicate insights

• Excellent knowledge of Excel with a data-driven mindset

• Good knowledge of PowerPoint, pushing slides, and enjoying presentations

• Bachelor’s degree in Business, Marketing, or equivalent working experience

• Fluent language skills in both Swedish and English are mandatory

What We Offer

• Join one of the top privacy-first omnichannel ad platforms and gaming companies

• Be part of a multicultural team (55+ nationalities) that is bringing advertising to the next level

• Benefit from working with some of the most experienced professionals in our industry and constantly grow with us

• You will learn and evolve in an empowering environment characterized by entrepreneurial actions

• Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve’s success

• 3 Wellness days per year to help you maintain your well-being (in Q1, Q2 and Q3 after min. 90 days of employment)

• Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes.

• Work and Travel Program (monthly raffle after 2 years of employment)

• We are happy to build a great team together and we appreciate your help through our Employee Referral Bonus

• Align your interests with the company's success and take part in our Employee Shares Purchase Plan

• You will be entitled to 25 holidays per year in addition to any of the public/bank holidays

• Enjoy food and beverage benefits with colleagues and have fun during team events

• Healthcare allowance (Friskvårdsbidrag) and Pension

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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