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Solutions Engineer

United States, New York, New YorkOX

Job description

Who we are

Verve Group’s omnichannel ad platform connects advertisers, agencies, brands, and publishers to people in real-time. With a privacy-first approach, Verve Group offers advertising innovation at scale with full-stack programmatic solutions in brand-safe environments. The global company is a trusted partner of 5,000+ advertisers and brands with direct connections to 4,000+ publishers and apps globally. Verve Group is part of Media and Games Invest (MGI) and has an international presence with over 200 employees in 20+ offices worldwide, spanning the Americas, EMEA, and APAC. Learn more at

Verve’s Solutions Engineering team is the interface between our most valued clients and everything technical on our platform. Focused on the growth and retention of these high profile clients, this team's efforts are highly visible within the company. The team helps new prospects to understand the technology and the nuances of our products, makes sure the technical integration is feasible, works smoothly and is done in the best possible fashion. Being the mastermind for technical challenges that need investigation the team also ensures ongoing technical health of existing clients, supports rolling out new products and stays in sync with the product team to ensure they build the right things for our clients.

As a Solutions Engineer at Verve you have a deep understanding of the product and the technical background. You are also a great communicator and work with your counterparts on the client side on a daily basis. Your main goal is the client's success and to leverage your creativity and technical expertise by identifying technical challenges and their solutions.

Who You Are

The solutions engineers will work closely with the Business teams, Product Management, Engineering and Account Managers and will actively contribute to the ongoing success of our products. You bring a proven track record of analytical problem-solving and the ability to absorb complex technical concepts and communicate them to technical and non-technical audiences alike. We work as a critical technical partner for mobile publishers and demand side platforms where your coding abilities, communication skills, desire to solve complex problems will all be leveraged to develop answers to integration and monetization strategy questions.

What You’ll Do

  • Experience with mobile technology stack and mobile industry best practices

  • Understanding of web technologies

  • Solid communication and presentation skills

  • Ensure the success of our key clients from a technological perspective

  • Find the best way to technically integrate our products and develop solutions for complex integrations in cooperation with our clients

  • Manage, understand and convey clients' requirements to product management and engineering teams to ensure they build the right products for our clients

  • Handle issues reported by clients and internal teams including verifying the issue, isolating and diagnosing the problem, and developing solutions where appropriate

  • Coordinate and present the solution of unresolved issues with our clients, product management, and engineering teams

  • Develop and deliver product demonstrations and produce support materials such as guides and documentation

  • Use a variety of tools, e.g. SQL queries, JavaScript consoles, and log analysis

Job requirements

  • 3 to 6 years of experience as Solutions Engineer, Product Support Engineer, Mobile Web/App Developer or a similar job

  • Experience in reading, understanding, and troubleshooting JavaScript code and SQL databases

  • Must be experienced in web technologies; mobile app technologies are strongly preferred

  • Robust understanding of ad-tech ecosystem with granular understanding of Real-Time Bidding (RTB), Supply-Side Platforms (SSP), Demand-Side Platforms (DSP) and ad exchanges/networks preferred

  • Experience in Android and iOS debugging and development is a plus

  • Curious and proactive mindset as well as a customer-oriented attitude

  • Persistence, as well as creativity to get to the bottom of complicated, inconsistent technical issues, completes your profile

  • A technical university degree in e.g. Computer Science

  • Business proficient English skills are required

What we offer:

  • Unlimited PTO
  • 12 paid holidays
  • 3 wellness/ social responsibility days
  • 401(k) Retirement plan with company match
  • Comprehensive benefits package including Medical, Dental, Vision, Disability and Life Insurance
  • Parental Leave Policy
  • Employee Assistance Program
  • FSA & Commuter Benefits
  • Pet Insurance
  • Accident Insurance
  • Identity Theft Protection
  • Wellness Reimbursement Program
  • Learning and Development Stipend
  • Work Travel Program
  • English/ German Language Classes

Verve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The salary range for this position is 100-120K. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.