Customer Success Manager

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com.

Where You Come In

We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key.

What You Will Do

• Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction

• Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges

• Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives

• Analyze campaign data to identify trends, insights, and areas for improvement

• Collaborate with internal teams to implement optimizations and troubleshoot issues

• Develop strategic plans to enhance campaign performance and achieve client KPIs

• Prepare and deliver regular performance reports, providing insights and recommendations

• Proactively identify growth opportunities within accounts and contribute to long-term success planning

• Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions

• Provide feedback to inform product development and feature enhancements

What We Will Need

• 5+ years of experience in customer success, ad operations, or programmatic campaign management

• Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem

• Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus

• Proven success in driving client growth, retention, and satisfaction

• Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth

• Self-starter with a strong drive to learn, take initiative, and make a meaningful impact

• Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership

• Experience mentoring junior team members and collaborating effectively across functions

• Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

What We Offer

• Be part of a multicultural team that is bringing advertising to the next level

• You will learn and evolve in an empowering environment characterized by entrepreneurial actions

• Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve’s success

• 3 Wellness days per year (in Q1, Q2 & Q3) and Employee Assistance Program to help you maintain your well-being

• Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes

• Work and Travel Program (monthly raffle after 2 years of employment)

• We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus

• Align your interests with the company's success and take part in our Employee Shares Purchase Plan

• You will be entitled to 12 holidays per year and unlimited PTO in addition to any of the public/bank holidays

• 401(k) Retirement plan with company match

• Comprehensive benefits package including Medical, Dental, Vision, Disability and Life Insurance

• Personalized Benefits Platform; with a budget of 100 USD/month, you can choose the benefits that fit you best from the following options:

  • Internet allowance

  • Meal plan services

  • Spa services

  • Fitness classes & subscriptions

  • Travel credits

• You receive support from us through our Employee Assistance Program and Parental Leave

• Medical & Dependent Care FSA & Commuter Benefits

• Accident Insurance, Pet Insurance, and Identity Theft Protection

The OTE salary range for this position is USD 90-120K OTE per annum. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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